OAG (Internal) - Child Support | Child Support Off

ATTORNEY GENERAL OF TEXAS • Houston, TX • 4h ago

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=102113andPostingSeq=1Job DescriptionINTERNAL OAG EMPLOYEES ONLYAre you interested in mission-driven work? Do you enjoy helping others Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children's lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. CSOs experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state.The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.Function DescriptionTakes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure: Conducts detailed in-office investigations to locate parties, verify employment and determine assetsPrepares documents relating to legal and administrative actions to establish or enforce child support ordersNegotiates lump sum payments from noncustodial parents who owe past due child/medical supportNegotiates out-of-court settlements and agreements with parties Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s) Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documentsReviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repositoryReviews cases to determine if the cases are eligible for closureAttends court to assist legal staff, as needed Researches case information on the computer including the ChAMP systemMaintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulationsAssesses child support cases to determine the appropriate case actionAs team leader, assigns and monitors work of assigned staffProvides training and technical assistance to office staffSupervises office staff in the absence of the office manager and/or supervisorExplains Child Support Program policies, procedures, and regulations to customersResponds to complex customer inquiries and resolves complaints concerning case statusAssesses the validity of complaints against the IV-D program with impartialityServes as Notary PublicPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, includingthose pertaining to ethics and integrity MINIMUM QUALIFICATIONSEducation: Graduation from high school or equivalentEducation: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialistExperience: Four (4) years of full-time experience working in the following (or closely related) fields: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist. (One of the four years of experience must be as a Child Support Officer or an equivalent position in a IV-D agency or private sector is required.)Knowledge of investigative practices and techniques, child support policies, procedures and processesSkill in interviewing and negotiatingSkill in using a personal computer for word-processing and data entry/retrievalSkill in basic mathematical computationsSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)Ability to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.Ability to travel (including

Similar Jobs

Customer Service Representative

U-Haul • Kingwood, TX • 26min ago

Management & Administrative

Location: 22250 Hwy 59 N, Kingwood, Texas 77339 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Represe...

26min ago

Go to Apply

Imaging Research Specialist - QIAC

MD Anderson Cancer Center • Houston, TX • 29min ago

Hospital & Medical

At The University of Texas MD Anderson Cancer Center, our mission is clear: to eliminate cancer in Texas, the nation, and the world through exceptional programs that integrate patient care, research, prevention, and educ...

29min ago

Go to Apply

Early Career NASA Network and Computer Systems Engineer

CACI International • Houston, TX • 30min ago

IT & Engineering

Job Title: Early Career NASA Network and Computer Systems Engineer Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required:...

30min ago

Go to Apply

Sales/Account Manager

System One • Houston, TX • 1h ago

Management & Administrative

Job Title: Sales/Account Manager Location: Houston, TX Type: Direct Hire Compensation: $80,000.00 - $130,000.00 Work Model: Hybrid - onsite and field Overview Our Client is a premier commercial and industrial mechanical...

1h ago

Go to Apply

Security Shift Supervisor - Armed

Allied Universal • Houston, TX • 1h ago

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

1h ago

Go to Apply

Customer Service Specialist, Logistics

ManpowerGroup • Missouri City, TX • 1h ago

Management & Administrative

Our client, a leading organization in the logistics and transportation industry, is seeking a CWR-Specialist, Logistics to join their dedicated team. As a CWR-Specialist, Logistics, you will be an essential part of the o...

1h ago

Go to Apply

Sales Management Trainee

Enterprise Mobility • Bellaire, TX • 2h ago

Management & Administrative

Overview Start your career with Enterprise Mobility! We're hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, o...

2h ago

Go to Apply

Sales Management Trainee

Enterprise Mobility • Houston, TX • 2h ago

Management & Administrative

2h ago

Go to Apply

Regional Sales Manager

Charger Water Treatment Products • Houston, TX • 2h ago

Management & Administrative

Charger Water Treatment Products manufactures and distributes professional water treatment equipment and accessories, supporting customers across the country through a network of independent dealers. The business serves...

2h ago

Go to Apply

Sales Management Trainee

Enterprise Mobility • Humble, TX • 2h ago

Management & Administrative

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)